Privacy Policy

TelaFix Solutions Ltda. ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you access or use our online platform for electronics repair and maintenance services, including monitor repair, screen replacement, touchscreen calibration, hardware diagnostics, component sourcing, and warranty support.

Information We Collect

We collect personal information that you voluntarily provide to us when using our services, contacting support, or interacting with our site. This information may include your name, contact details, service requests, device information, and any other information necessary to provide and improve our services.

We may also collect certain technical data automatically, such as IP addresses, browser type, operating system, and usage data to enhance your user experience and ensure security.

Use of Your Information

Your information is used to:

• Provide and manage our repair and maintenance services
• Respond to your inquiries and requests
• Process warranty claims and service orders
• Communicate important updates and information related to our services
• Improve our online platform and customer experience
• Ensure compliance with legal obligations

Legal Basis for Processing

We process your personal data based on legitimate business interests, performance of a contract, compliance with legal obligations, and, where applicable, your consent.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers and partners who assist in delivering our services, under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights and property.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable laws, you have rights regarding your personal data, including:

• The right to access and obtain a copy of your information
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time, where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise your rights or for any questions about your personal data, you may write to us at our physical address listed below.

Cookies and Tracking Technologies

Our online platform may use cookies and other tracking technologies to improve your experience. You can control the use of cookies through your browser settings.

International Data Transfers

Where applicable, we ensure that appropriate safeguards are in place for any transfer of your personal data outside the country in compliance with data protection laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our site.

Contact Information

For any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

By using our online platform, you acknowledge that you have read and understood this privacy policy and agree to its terms.